Privacy Policy

1. Introduction

NebulaVox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and marketing analytics platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and job title
• Account credentials and profile information
• Payment and billing information
• Communications with our support team

2.2 Usage Data

We automatically collect information about how you use our Service, including:

• Log data (IP address, browser type, pages visited)
• Device information and operating system
• Usage patterns and feature interactions
• Performance and analytics data

2.3 Marketing and Campaign Data

When you connect your advertising accounts and marketing platforms, we collect:

• Campaign performance metrics
• Lead and conversion data
• Audience and targeting information
• Third-party platform data (with your consent)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Generate AI insights and analytics
• Communicate with you about the Service
• Provide customer support and technical assistance
• Comply with legal obligations and protect our rights
• Develop new features and enhance user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With service providers who assist in operating our Service
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences, though this may affect Service functionality.

9. Third-Party Services

Our Service may integrate with third-party platforms and services. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to delete your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: